ClearTurn privacy policy
Last updated 10 October 2026
ClearTurn helps owners of short-term rental homes run the cleanings between guests. An owner creates an account, adds their homes and booking calendars, and invites their cleaners with a private link. Cleaners use the app to see upcoming cleanings, work through the checklist, take photos, report damage or repairs, and message the owner. ClearTurn is run by Optima Property Management ("we", "us"). There is no advertising and no tracking, and nothing is sold.
What we keep
About owners
- Your account: your name, email address, password (stored only as a one-way scrambled hash we can't read back), time zone, and when you agreed to the Terms.
- Your homes: names or addresses, checklists, photo areas, supply lists, checkout and check-in times, and the booking-calendar links you connect.
- Settings and notifications: where to email you, which notifications you want, and your phone's notification address if you turn pop-ups on.
About cleaners
- Who you are: your name, and the email address and language you or the owner choose.
- Your cleanings: when each cleaning started and finished, the checklist, notes, and the photos you take. Photos are stamped with the date, time and house so the owner can see the home was left ready.
- Reports and messages: damage and repair reports (with photos), receipts for supplies, restock requests, and messages between you and the owner.
- Pay: what the owner recorded paying you. Some owners also collect a main cleaner's legal name, address and tax number (SSN or EIN) to send a 1099. The tax number is stored encrypted; only its last four digits are ever shown.
- Notifications: if you turn them on, your phone's notification address.
About guests
The booking calendars owners connect can include guests' names, number of guests and stay dates. ClearTurn uses them to schedule cleanings, to show a cleaner the next guest's name for a welcome note (only when that guest arrives within a day), and to fill in damage-claim summaries for the owner. Guest details are never sent in notifications and are replaced each time the calendar is read.
The app does not use your location, contacts, microphone or advertising ID. The camera is used only when you take a photo for a cleaning, a message or a report.
How it is used
Only to run the cleanings: showing cleaners their schedule, showing owners the photos and reports, tracking pay, and sending the notifications and emails each person has asked for. We use account emails to send sign-in links, password resets and important notices about the service. Nothing is sold or shared for marketing.
Some features use outside services that process data on our behalf, only for that feature:
- Cloudflare hosts the app and stores its data and photos.
- Anthropic (Claude) translates between English and Portuguese, and helps work out what a repair report needs. The text and photos of that message or report are sent for that purpose only.
- Resend sends the app's emails.
- Google (Firebase Cloud Messaging), Apple or Mozilla deliver notifications to phones.
Who can see what
Each owner's account is separate: no other owner can see it. An owner sees everything about the cleanings at their own homes, including their cleaners' photos, reports, messages and pay. A cleaner sees the homes and cleanings their owner gives them, their own messages, and (for main cleaners) their own tax details. A helper sees the cleanings their main cleaner shares with them, never the main cleaner's pay or tax information. We access the data only to run and support the service, or when the law requires it.
How long it is kept
An owner's data is kept while the account is open. Full-size photos are reduced to a normal size after 30 days (damage photos keep full size). Cleaners' records stay with the owner's account while they clean for that owner. Tax records are kept as long as tax law requires (generally four years) for owners who collect them.
Deleting your data
Owners: sign in at clearturn.optimapropertymanagement.us/admin (or in the ClearTurn app), open Settings → Your account → Delete my account, enter your password and confirm. Your account and everything in it are deleted at once: homes, calendars, cleaners and their links, cleanings, photos, reports, messages and pay records. You can also email contact@managewithoptima.com from your account's email address and we will delete it within 30 days.
Cleaners: ask the owner who invited you to remove you, or email contact@managewithoptima.com with your name and the owner's name. We delete your details, photos and messages within 30 days, except what must be kept for tax purposes.
Uninstalling the app does not delete anything we hold; it only removes the app from your phone.
Security
Everything travels over encrypted connections (HTTPS). Passwords are stored only as a salted one-way hash. A cleaner's private link works like a password: keep it to yourself. If it may have been shared, the owner can make a new one and the old one stops working.
Children
ClearTurn is for working adults and is not meant for anyone under 18.
Changes and contact
If this policy changes, the date at the top changes too, and owners are emailed about important changes. Questions: contact@managewithoptima.com. See also the Terms of Service.